J.Crew Mercantile

Assistant Manager

Jobs Description

Our Assistant Managers:

  • Set the pace for all associates as selling and service leaders.
  • Are energized by creating a customer experience that exceeds expectations and drives loyalty.
  • Own the selling floor, placing the right people in the right place at the right time.
  • Motivate the team to achieve their SPH and KPIs.
  • Master and own their DOR.

Areas of Responsibility

Starting on day one:

  • Enjoy working hard and always being up for a challenge.
  • Have a track record of setting and achieving goals and always seeing things through from start to finish.
  • Make smart decisions by actively listening, understanding data and looking beyond the obvious.
  • Know your strengths and limits and balance knowledge of process and judgment to guide actions.
  • Address tough situations quickly providing complete and actionable feedback.

We expect you will:

  • Lead productive selling floor shifts that meet or exceed the SPH goal.
  • Look for omni solutions to exceed customer expectations.
  • Provide the communication and tools needed for the team to achieve their KPI's.
  • Achieve Enterprise Selling targets.
  • Successfully complete facilitated on-the-job mobile learning.

Education / Experience Requirements

Our Assistant Managers:

  • Have a high school diploma or equivalent combo of education and experience.
  • Have 2 or more years of experience with similar scope, specialty retail preferred.
  • Communicate effectively and confidently.
  • Process information and operate store systems accurately.
  • Assist in processing and replenishing and keeping the store looking great.
  • Are available when we are busy, including: nights, weekends and holidays.
  • Are facile with technology and apps and familiar with industry-related blogs and feeds.
  • Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds |18 kilos.
  • Must regularly move around all store areas and be accessible to customers.

How to Apply

Click bellow to apply.